Privacy Policy

Westminster Petroleum Private Limited is committed to protecting the privacy and personal information of our customers, business partners, suppliers, website visitors, and stakeholders. As Pakistan's most trusted LPG and petroleum solutions provider, we value the trust you place in us and are committed to handling your personal information responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you interact with our website, products, services, customer support, and business operations. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Phone number
• Email address
• Postal or delivery address
• Company or business name
• National Tax Number (NTN), where applicable
• Payment and billing information, including billing address, payment method, payment transaction details, and transaction reference numbers
• Customer account details

Business Information

If you represent a company or organization, we may collect:

• Business registration details
• Authorized representative information
• Delivery locations
• Purchase history
• Contract information

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Website usage statistics

Communication Information

We may retain records of:

• Customer support inquiries
• Emails
• Contact forms
• Telephone conversations (where legally permitted)
• Feedback and survey responses

2. How We Use Your Information

We use your information to:

• Process orders and deliveries
• Provide LPG and petroleum-related services
• Manage customer accounts & respond to inquiries
• Process payments, issue invoices and receipts
• Verify customer identity & maintain business records
• Improve our website, services, and conduct internal analytics
• Meet legal/regulatory obligations and prevent fraud
• Protect the safety of customers, employees, and business operations

3. Legal Basis for Processing

Where applicable, we collect and process personal information:

• With your consent
• To perform contractual obligations
• To comply with legal requirements
• To protect legitimate business interests
• To safeguard public safety and security

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website performance, remember user preferences, analyze website traffic, enhance user experience, and maintain website security. You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell or rent your personal information. We may share information with delivery/logistics partners, payment service providers, IT/website service providers, professional advisers, auditors, government/regulatory authorities where required by law, and law enforcement when legally obligated. All third parties are expected to maintain appropriate confidentiality and security measures.

6. Payments and Payment Information

Westminster Petroleum Private Limited offers secure online payment options (Credit/debit cards, JazzCash, other digital wallets, or authorized third-party payment gateways). When you make an online payment, your information is processed by trusted payment gateway providers using industry-standard encryption. We do not store your complete credit/debit card number, CVV, PIN, or other sensitive payment credentials on our servers.

We may receive limited transaction details (Transaction ID, payment status, amount, date/time, payment method, and associated customer contact info) solely for processing transactions, preventing fraud, complying with legal obligations, and resolving disputes.

7. Data Security

We use Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption to protect data transmitted through our website. Online payments are processed through PCI DSS-compliant payment gateway providers or equivalent industry-standard secure payment systems. While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure.

We implement appropriate technical, administrative, and organizational safeguards to protect your information against unauthorized access, loss, theft, misuse, disclosure, alteration, and destruction.

8. Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill contractual obligations, maintain business records, resolve disputes, and comply with legal requirements. When no longer required, it is securely deleted or anonymized.

9. Your Rights

Subject to applicable law, you may have the right to access, correct, or request deletion of your personal information, withdraw consent, object to certain processing, or request information about how your data is used. To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 18. If we become aware of such collection, we will take reasonable steps to remove it.

11. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites.

12. International Data Transfers

Where necessary, information may be processed or stored by trusted service providers located outside Pakistan. We will take reasonable measures to ensure appropriate safeguards are in place.

13. Compliance with Laws

Westminster Petroleum Private Limited complies with applicable laws and regulations governing the collection, processing, and protection of personal information in Pakistan.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, technology, or services. The updated version will be published on our website with the revised effective date.

15. Contact Us

Your Trust Matters

At Westminster Petroleum Private Limited, protecting your personal information is an important part of delivering safe, reliable, clean, and affordable LPG and petroleum solutions across Pakistan. We are committed to maintaining the highest standards of privacy, security, and transparency in every interaction with our customers and business partners.